WEBSITES & CHATBOTS

Turn interest into an easier next step.

A clear, fast website explains what you do. Useful chat answers the questions that stop people from getting in touch.

WHY IT MATTERS

A useful improvement.
A clear business purpose.

Visitors need to know whether you can help, why they should trust you and how to reach you. Slow pages, vague services and unclear forms put extra work on the customer.

A website built around the inquiry

Clear service pages, relevant proof, mobile-friendly layouts and straightforward calls to action. Use your actual business information and brand.

Answers that stay within scope

When chat is included, connect approved FAQs and define when the conversation should go to a person. Test unsupported questions as carefully as routine ones.

A reliable destination for every request

Connect forms and approved chat intake to the staff inbox or CRM, with delivery checks and permission-aware acknowledgments.

HOW IT WORKS

From your current process
to a tested setup.

Map the visitor journey

Identify your ideal customer, their main questions and the action each page should support.

Build the pages and answers

Prepare the structure, copy, mobile layout and approved chat knowledge for your review.

Connect and test inquiries

Verify form validation, destination delivery, chat escalation, mobile usability and page performance.

Launch and improve

Confirm domain access, publish the approved version and measure inquiry quality and completion.

WHAT WE NEED

Bring the business details.

Your services, audience and approved business claims
Brand materials and quality photos where available
Domain or existing website access
Inquiry destination and approved FAQ content

HOW WE MEASURE IT

Track the outcome.

Qualified inquiries and form completion
Mobile usability and load performance
Chat handoffs and unanswered questions

We agree on the baseline, reporting sources and review cadence in your scope.

BEFORE YOU START

Your questions, answered.

Do I need a chatbot with my website?

No. A website can be the whole project. Chat is useful when repeat questions are preventing customers from taking the next step.

Can you work with an existing website?

Yes, when its platform and access support the agreed changes. We decide whether improving it or rebuilding selected pages makes more sense after reviewing it.

Where do form and chat inquiries go?

To the destination agreed with you, such as a staff inbox or CRM. We test the full path before launch.

Let’s look at your business.

Talk to Gavin

Sources & context

Google web.dev: Vodafone performance case study

Vodafone / Google, 2021. Relative uplift in one landing-page test. This measures page performance, not chatbot impact or an expected result for your business.

External evidence provides context. It is not a Schurr client result or a guarantee.