Customer research and buying decisions
I look at what customers need, what might stop them from buying, and how to explain your services clearly.
MEET GAVIN SCHURR
Business and marketing education.
Experience in sales and operations.
I build tools that help business owners spend less time on routine work and more time on their customers.
I studied business at UC Berkeley and earned my master’s in marketing at the University of Tennessee, Knoxville. That background shapes how I approach sales, customer service, and the work behind both.
My work includes market research, prospecting, outreach, content, and custom tools. I look at how customers find a business, what makes them get in touch, and what happens after they do.
I start by asking what is holding the business back. Is the owner spending hours preparing quotes? Are inquiries waiting too long for a reply? Is the team repeating work that could be handled consistently by software? The answer determines what we build and how we judge its value.
I want the work to make a practical difference: fewer missed inquiries, less time spent on repetitive tasks, and customers who get the help they need.
You work directly with me, from our first conversation through the build and ongoing support. If you need something that is not listed here, tell me about it. We can work out whether a custom tool or automation would help.
Undergraduate business studies
Master’s in Marketing
PROFESSIONAL APPROACH
Before recommending a change, I look at the work it would save, who would use it, and what it would cost to run.
I look at what customers need, what might stop them from buying, and how to explain your services clearly.
We agree on what the tool needs to do, then test it with the people who will use it.
I consider how a change affects your customers and team, including the time it saves, the ongoing cost, and the upkeep it needs.
Tell me what you want your business to do better.
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